At Noor Al Zahab, we are dedicated to delivering your fine jewelry with the utmost care, security, and precision. Every piece is handled with strict quality standards and packaged securely to ensure it arrives at your doorstep in perfect condition.
1. Order Processing & Verification
- Processing Time: All standard in-stock orders are processed within 1 to 3 business days (excluding weekends and official holidays).
- Custom & Made-to-Order Pieces: Bespoke designs, customized ring sizes, and specialized craftsmanship require an estimated 5 to 10 business days for preparation before dispatch.
- Order Confirmation: Once your order is placed, you will receive an immediate automated email confirmation. A second notification containing tracking details will be sent as soon as your shipment leaves our facility.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed clearly at checkout based on location and weight.
| Shipping Option | Estimated Delivery Time | Details / Cost |
| Standard Domestic | 3 – 5 Business Days | Calculated at Checkout |
| Express Domestic | 1 – 2 Business Days | Available at Checkout |
| International Shipping | 7 – 14 Business Days | Rates vary by country |
Note: Free standard shipping may apply on promotional orders or orders exceeding a specific threshold specified on our store header.
3. Order Tracking & Delivery Safeguards
- Real-Time Tracking: Every shipment includes a unique tracking number provided via email/SMS once your parcel is dispatched.
- Signature Required: To protect high-value jewelry orders, shipments may require a physical signature upon delivery.
4. International Shipping & Customs Duties
For international customers outside our main fulfillment origin:
- Customs, Taxes & Tariffs: International orders may be subject to import duties, value-added taxes (VAT), or customs clearing fees levied by the destination country. Noor Al Zahab is not responsible for these extra charges; they are the sole responsibility of the customer.
- Customs Delays: While we strive for prompt international dispatch, Noor Al Zahab is not held liable for delays caused by local customs inspections or clearance procedures.
5. Address Accuracy & Failed Deliveries
- Please ensure all delivery details (recipient name, complete address, phone number, and postal code) are provided accurately during checkout.
- Noor Al Zahab cannot be held responsible for lost or delayed shipments resulting from incomplete or inaccurate shipping information.
- If a package is returned to us due to an incorrect address or uncollected delivery, reshipping costs will apply to send the package out again.
6. Damaged or Lost Packages
- Damaged Items: If your order arrives damaged, please document the issue by taking clear photos/videos of the package and item within 48 hours of receipt and contact our customer support immediately.
- Lost Packages: In the rare event that your package is reported lost by the carrier, please contact us with your order number so we can file an investigation with the courier service and arrange a replacement or solution.
7. Contact Us
If you have any questions, concerns, or special shipping inquiries regarding your order, please reach out to our team:
- Customer Care Email: support@nooralzahab.com
- Customer Care Phone: +62-334-542-1876
- Contact Hours: Monday – Saturday | 9:00 AM – 6:00 PM